Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if:
(1) You complete a request to firstname.lastname@example.org within three calendar days of the delivery date, and
(2) The wrong item was delivered, or if the bouquet arrives in substandard condition, or never delivered at all
(3) If the bouquet arrived in substandard condition, then a photograph of the bouquet must be attached to the customer service request to email@example.com Replacement bouquets cannot be transferred for value or redeemed for cash.