Refund policy

Live cultures (kefir grains and other living products)

Because our kefir grains and cultures are living products, they cannot be returned. If your live culture arrives dead, damaged, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo, and we will send a free replacement or give you a full refund.

 

Other products (supplements, books, accessories)

Unopened, unused items in their original packaging can be returned within 30 days of delivery for a refund. For hygiene and safety reasons, opened supplements cannot be returned. If an item arrives damaged, defective, or wrong, contact us within 30 days and we will replace it or refund you, including shipping.

 

How to start a return or replacement

Email sales@thespiritoftheforest.com or call (786) 491-3611 with your order number and the reason. We will reply with instructions. Please do not send items back without contacting us first.

 

Refunds

Once your return is received and inspected, or your claim is approved, we will refund the original payment method within 5-10 business days. Original shipping costs are refunded only when the item arrived damaged, defective, or wrong.

 

Return address

Upromax LLC (The Spirit of the Forest), 8250 NW 25th Street, #1A, Miami, FL 33122, United States